Return, Refund & Exchange Policy

We deeply value the trust you place in us at Nangalia Ruchira, and we are committed to delivering products that meet your expectations in fit and quality. Our return and exchange process is easy, transparent, and designed with your convenience in mind.

1. How to Initiate a Return:

Return or size-exchange requests must be submitted within 48 hours of receiving your order.

To initiate the process, please complete the Return Request Portal using the link below:

https://srty.in/LOGISY/926d15rc261

To ensure a smooth and timely resolution, all return/exchange requests must be submitted only through the official request link. This helps us streamline your request, prevent delays, and maintain accurate processing.

2. Automated Return Process:

1. Submit the Return/Exchange Request:

Fill out the Request at the link provided above within the 48-hour window.

2. Make the Return Pickup Payment:

Once the Request is submitted, you will receive an automated payment link to pay the return pickup fee applicable as below:

3. Schedule & Process the Pickup:

After payment, your reverse pickup will be arranged by our logistics partner. Reverse pickup parcels typically take a few days to reach our facility, depending on your location and courier network timelines.

If your pincode is not serviceable by our logistics partner for reverse pickup, you will be required to self-ship the product to our return address. Self-shipping instructions and reimbursement details will be shared once your return request is approved.

4. Receive Your Store Credit:

After the product is received and approved by our Quality Check team, a credit note will be automatically issued to your registered email/mobile.

3. Processing Timelines

You will receive an update regarding your request within 48 working hours (Monday–Friday).

Requests submitted on weekends or public holidays will be reviewed on the next working day.

4. Condition of Return

To ensure a smooth return experience, all products must be received in their original condition, including:

1. All tags and labels intact

2. No signs of wear, wash, damage, stains, perfume, or makeup transfer

3. Original packaging retained

Returns may be declined if the item shows any indication of being worn, washed, altered, or soiled.

5. Orders Eligible for Free Return or Exchange:

We offer completely free returns in specific cases where the issue originates from our end. However, to maintain a fair and transparent process, customers must upload clear supporting photos through the Return/Exchange Request Portal:

1. Wrong Item Delivered: If you received a product different from what you ordered, please upload a clear photo along with an unedited parcel-opening video, if available.

2. Manufacturing Defect: Visible or structural defects in stitching, zip, embroidery, fabric, or construction must be photographed clearly and attached to your return request.

3. Damaged Product Delivered: If the item arrived damaged, torn, stained, or broken, please submit photos showing the damage from different angles.

4. Incorrect Product Variant or Size Sent: If the delivered size, color, or pattern does not match your order, upload photos showing the label and product clearly.

5. Missing Item from Order: If an item is missing from the parcel, attach photos of, outer packaging, inside of the parcel and the items received. This helps us verify packing discrepancies with the warehouse.

Important:

Photo evidence is mandatory for all free-return claims. Requests without proper images cannot be processed. Requesting photo evidence helps us; Validate genuine issues, Maintain accuracy in warehouse operations, Prevent fraudulent or incorrect claims, Ensure faster and hassle-free resolutions for customers.

Please Note:

A minor 10–12% variation in colour may occur between the product and its images due to differences in screen brightness, resolution, and device settings. This is considered normal for digital displays, and returns cannot be accepted on this basis.

6. Orders Not Eligible for Return or Exchange:

The following orders are not eligible for return/size exchange:

• Customized orders

• International orders

• Orders placed using store credits issued in the form of discount coupon ( Only one discount coupon will be applied per order at a time )

• Orders placed using store credits of previous returns

• Orders placed during sale/for discounted products.

7. When You Are Not Eligible for a Return:

Your return or exchange request may be declined under the following circumstances:

1. Insufficient information or proof is provided to validate the claim.

2. The product is damaged, stained, altered, washed, or returned without original tags and packaging.

3. Claims for missing or stolen items are not reported on the same day of delivery.

4. The product has been used, tampered with, or the packaging has been discarded before our Quality Check.

5. The return or exchange request is submitted after the 48 hrs eligibility window.

8. Return Options:

Once your return is reviewed and approved by our team, you may choose from the following options-

1. Replacement

If the size doesn't fit or you wish to exchange the same product for a different size:

1. Submit your request through the Return or Exchange Request Portal or via the WhatsApp Return Button available on our website.

2. After submitting the Request, you will receive an automated link to complete the ₹150 processing fee (weight-based charges may apply for heavier parcels).

3. Once the product is picked up, received, and cleared through our Quality Check, a credit note will be issued.

4. You can then use the credit note to place a fresh order for your desired size.

5. The Complete Return → QC → Coupon Issuance → Repurchase cycle typically takes 8–10 working days.

6. Store Credits | Coupon Code:

1. If you prefer not to request a replacement, you can opt for a credit note:

2. The Store Credit will be issued for the full value of the product you returned.

3. It can be used to purchase any product from our website, including size exchanges or new styles.

4. The Coupon Code remains valid for 30 days from the date of issuance.

9. Reverse Pickup

1. Pickup Availability:

Reverse pickup is subject to serviceability at your delivery pincode. If your location is not supported by our logistics partners, you will be required to self-ship the product following the instructions provided below.

2. Pickup Attempts:

A single reverse-pickup attempt will be arranged once your request is approved.If the pickup fails due to customer unavailability, incorrect address, or any related issue, you must self-ship the item to the address below

Return & Exchange Address:

Nangalia Ruchira,

501, Second Floor, Acharya Kriplani Marg, Anand Puri, Bees Dukan, Adarsh Nagar, Jaipur, Rajasthan 302004 

Phone: 7726960701

Self-Shipping Requirements:

• Customers must share the courier receipt with our team via WhatsApp or Email within 2 days of dispatching the parcel.

• Failure to share the receipt within this timeframe will result in the automatic cancellation of the return/exchange request.

• A courier reimbursement of up to ₹150 will be issued as store credit once the product is received and approved by our Quality Check team.

• Store credit will be issued only upon submission of a valid and verifiable courier receipt. Receipts that are unclear, incomplete, or unverifiable may lead to rejection of the reimbursement.

10. Pickup Charges

Reverse Pickup fee is applicable as per the chart below. This fee supports our small business in managing rising logistics and operational costs. Weight-based charges may apply for heavier parcels.

Return & Exchange Address:

501, Second Floor, Acharya Kriplani Marg, Anand Puri, Bees Dukan,

Adarsh Nagar, Jaipur, Rajasthan 302004

Phone: 7726960701

11. Incorrect Products Picked Up:

1. Mismatched or Incorrect Items Returned

If the parcel received during the reverse pickup contains items that do not match the customer's original order, including:

1. Wrong product(s)

2. Incorrect quantity

3. Items not belonging to Nangalia Ruchira

4. Items from another brand or competitor

5. Such returns will be flagged during the Quality Check process.

6. The incorrect parcel will be sent back to the customer, and no refund/credit note will be issued until the correct item is shipped by the customer at their own cost.

7. Quantity Discrepancies

1. If a customer sends more products than originally purchased, the return request will be declined entirely.

2. If the customer sends fewer products than what they requested for return, they must return the remaining items to complete the process.

3. Only after receiving all the correct items can a credit note be issued.

4. In such cases, customers will be required to self-ship the correct parcel.

3. Refunds and Exchanges for Incorrect Returns

If the customer returns:

1. Incorrect items

2. Items not ordered

3. Items from other brands

4. Products/quantities that do not match the original invoice

5. They will not be eligible for a credit note, refund, or exchange until the correct product is returned as per the policy.

12. Order Cancellation Policy:

1. Cancellation Window (Prepaid & COD Orders): 

Orders may be cancelled within 24 hours of placing the order, provided the item has not already been packed or dispatched.

2. For Prepaid Orders: If cancelled within the 24-hour window, you may choose one of the following:

1. A credit note for the full order value, or

2. A replacement with another product of equal value.

3. How to Request a Cancellation: 

To initiate a cancellation, please reach out through one of the following channels:

1. Email: care@nangaliaruchira.com

2. Phone: +91-7726960701

Please include your Order ID, registered mobile number, and the reason for cancellation to help us process your request quickly.