Return, Refund & Exchange Policy
Return & Exchange Policy
At Nangalia Ruchira, every piece is crafted with attention to detail and quality. In the rare event that your order does not meet expectations, we offer a structured and transparent return and exchange process designed to ensure fairness and clarity.
Return & Exchange Eligibility Window
All return or exchange requests must be raised within 3 days of delivery.
Requests must be submitted exclusively through our official portal:
This ensures accurate tracking and timely processing.
Return & Exchange Process
Step 1: Submit Request
Complete the Return & Exchange form within the eligible window.
Step 2: Reverse Pickup Charges
A nominal reverse pickup fee is applicable and shared after request submission, which enables us to sustainably manage and streamline our reverse logistics operations.
| Number of Items | Pickup Fee |
|---|---|
| 1 Item | ₹150 |
| 2 Items | ₹250 |
| 3 Items | ₹300 |
Additional charges may apply for higher parcel weight.
Step 3: Pickup Arrangement
Upon successful payment, a reverse pickup is scheduled through our logistics partner, subject to serviceability.
If pickup is not serviceable in your location, self-shipping will be required. Detailed instructions will be provided upon approval.
Step 4: Warehouse Receipt & Quality Check
All returned products are inspected at our warehouse. Final resolution is processed only after successful Quality Check.
Return Resolution
Store Credit (For Returns)
-
All approved returns are eligible for store credit only.
-
Store credit is issued after successful Quality Check at our warehouse.
-
It is sent to your registered email or mobile number.
-
Store credit is valid for 1 year from the date of issuance and can be redeemed across all products on our website.
Exchange / Size Replacement
-
Exchange requests are fulfilled by dispatching the replacement product or size only after the returned item is received at our warehouse and clears Quality Check.
-
The replacement is shipped based on availability.
-
Standard processing time for exchanges is 8–10 working days, depending on logistics and inventory.
Processing Timelines
-
All requests are reviewed within 48 working hours (Monday to Friday).
-
Requests raised on weekends or public holidays are processed on the next working day.
Return Eligibility Conditions
To qualify for return or exchange, products must be:
-
Unused, unwashed, and unaltered
-
In original condition with tags and labels intact
-
Free from stains, fragrance, makeup, or damage
-
Returned in original packaging
Items not meeting these conditions may be rejected upon inspection.
Free Returns (Eligible Cases)
We provide complimentary return or exchange support only in cases where the issue is attributable to us:
-
Wrong item delivered
-
Manufacturing defect
-
Damaged product received
-
Incorrect size or variant shipped
-
Missing item in order
Supporting evidence (clear photographs) is mandatory for all claims. Parcel opening videos are strongly recommended for verification.
Note: Minor colour variation (up to 10–12%) due to lighting, device display, or photography is considered normal and is not eligible for return.
Non-Returnable Categories
The following categories are not eligible for return or exchange:
-
Customized or made-to-order products
-
International orders
-
Sale or discounted items
-
BOGO (Buy One Get One) offers
-
Orders purchased using store credit
Grounds for Rejection
Return or exchange requests may be declined under the following conditions:
-
Request submitted after the 3-day window
-
Insufficient or invalid supporting evidence
-
Product shows signs of use, wash, damage, or missing tags
-
Missing item claims not reported on the day of delivery
-
Incorrect or unrelated items returned
In such cases, the parcel may be returned to the customer at their expense.
Reverse Pickup & Self-Shipping
Only one reverse pickup attempt will be arranged per request. If unsuccessful due to customer unavailability or incorrect address, self-shipping will be required.
Return Address
Nangalia Ruchira
501, Second Floor, Acharya Kriplani Marg
Anand Puri, Bees Dukan, Adarsh Nagar
Jaipur, Rajasthan – 302004
Phone: +91 7726960701
Self-Shipping Guidelines
-
Courier receipt must be shared within 2 days of dispatch
-
Reimbursement up to ₹150 will be issued as store credit upon approval
-
Reimbursement is applicable only against valid courier receipts
Order Cancellation
Orders may be cancelled within 24 hours of placement, provided they have not been dispatched.
For eligible prepaid orders, customers may opt for:
-
Store credit of full order value, or
-
Replacement of equal value (subject to availability)
Contact
Email: care@nangaliaruchira.com
Phone: +91 7726960701
For faster assistance, kindly include your Order ID, registered mobile number, and request details.